We take great pride in giving our customers the kind of service that we would hope to receive from a mail-order company - friendly, helpful and efficient.

We like to say 'yes' to our customers, so if we aren't able to accommodate particular requests it certainly won't be for a lack of trying; we will respond to all enquiries as quickly as we can; and we will try to keep you informed through every step of the order process.

We aim to turn around an order within one working day  and we will email you with a tracking number as soon as the item's ready for despatch.

Of course, we do occasionally make mistakes. On those occasions, we will always try to sort it out at the very minimum inconvenience (and no financial cost) to you.

The same is true with products that develop a fault. If there is a genuine problem with the manufacture of any sandal, we will replace it or (if we are not able to do so) refund you the purchase price.